You may have heard the term business process management but not know what it is or how it can benefit you. BPM is a systematic approach to ensuring that all the processes within a company align and work together toward common goals.
You can improve efficiency, optimize resources and make your company more agile in response to market shifts.
Find out what you need to know about the five stages of BPM and how to start implementing it in your own business with these tips from Legacy Business Partners.
When designing a business process, you need to identify the goals of the process and what you need to accomplish. Then, you need to map out the necessary steps to achieve those goals. Finally, you need to create measures and indicators that will help you track the process and ensure that it is running smoothly.
Good software facilitates the design stage, but you must provide adequate support. Test the program during a trial period and call the IT staff to verify their responsiveness to customer issues.
At this stage, you'll need to identify and document the steps involved in the procedure. This includes mapping out the process from start to finish and identifying any bottlenecks or areas of improvement. You'll also need to document relevant information about inputs, outputs and conditions. Once you've modeled the process, simulate and test it to evaluate performance.
This step helps identify any potential issues you must address before implementing the strategy. Get employee buy-in by including them in the modeling phase and listening to feedback.
At the automation stage, you take the processes you've designed and implement them using your software applications. A key to success is automation and artificial intelligence (AI), which can help organizations improve their BPM by reducing time-consuming manual processes, minimizing errors and increasing accuracy, and freeing up staff to focus on more strategic tasks.
The goal is to automate as much of the process as possible so you can execute it with little or no human intervention. Once you've selected your software, you'll need to configure it to work with your existing systems and data. Take your time to verify that programs work together seamlessly and don't generate errors.
Keep track of how the process functions. Collect data on performance metrics and analyze them to see if any areas need improvement. You will also be looking for any potential bottlenecks or points of failure. Identify what additional data is essential and how to collect it so you can make more accurate decisions about where to enhance the process.
Studies show that inefficient processes can cost your company a third of its yearly income. Make your processes as efficient as possible in the optimization phase.
Review the data from the monitoring stage and make changes to your operations to gain significant performance improvement. This may involve changing how you assign tasks, the order you carry them out, or the tools and resources you employ.
Remember that optimization is an ongoing process; as your business grows and changes, you will need to continually review and adjust your procedures to ensure they are as efficient as possible.
By understanding the five stages of BPM and how you can use them to improve your business processes, you are on your way to boosting efficiency and gaining a competitive edge.
Keep in mind that not all operations are perfect and will require some customization to fit your specific needs, but using these guidelines as a starting point should put you on the right track.